Shipping, delays and refunds
Made to order
Items marked "Printed for you" are printed after you order them, one at a time. That is why they take a little longer than items shipped from a shelf.
When it ships
The date we expect to ship is written on your order page and in your confirmation email, and we keep to it. Right now:
Made to order. Ships in 12 to 18 business days.
If we are late
If your order has not shipped by the date we promised, we write to you with a new date and a link. If we are late, the link in our notice lets you cancel at any time before it ships, and we refund everything you paid, including shipping and tax, to the card you paid with.
Refunds
A refund goes back to the card you paid with. Your bank usually shows it within 5 to 10 business days.
If something is wrong
If your order arrives damaged, or is not what you ordered, write to us (the address is at the foot of this page) with your order number and we will make it right with a replacement or a full refund.
A family-friendly store
Every design is checked against our family-friendly rules before it is offered, and anything that does not pass is not for sale.
Your information
Your delivery address.
We pass your name and delivery address only to the partner that makes and ships your order. We keep the address on your order for 120 days after we expect it to have arrived, and we count that from the day your order shipped plus 14 days for the parcel to travel (we are not told the day it arrives). If an order is cancelled or refunded we remove the address 120 days after the last change. Whatever happens to an order, we remove the address 12 months after you placed it.
Your email address and order record.
We keep your email address and the record of your order (what you bought, what you paid, the tax and shipping, and what happened to it) for at least seven years, because tax and accounting rules require records of sales.
Payments.
You pay on Stripe's secure page. We never see or keep your card number. Stripe and the partners that make and ship your order keep their own records under their own policies.
Contact us
Write to us and put your order number in your message: hello@mustseesales.com
Messages sent through the contact form are kept for two years after you send them, then deleted; a message that is never confirmed is deleted after seven days.